Shipments and returns
Shipping
- Shipping times and costs
We do our best to process and ship orders promptly, although this may take a little longer during holidays. If your order was placed over the weekend or on a holiday, we will begin processing it the next business day.
Once your order is processed internally by our team, shipping times, costs, and the spending threshold for free shipping vary depending on the destination country as follows:
|
VILLAGE |
SHIPPING COSTS |
FREE THRESHOLD SHIPPING |
SHIPPING TIMES |
|
Italy |
from €5.90 |
€80 |
1-4 days |
|
France |
from €14.90 |
€180 |
3-6 days |
|
Austria, Germany |
from €9.90 |
€200 |
3-6 days |
|
Denmark, Spain, Hungary, Portugal, Slovakia |
from €17.90 |
€200 |
3-6 days |
|
Belgium, Czech Republic, Luxembourg, Netherlands, Poland |
from €14.90 |
€200 |
3-6 days |
|
Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Serbia, Slovenia, Sweden |
from €24.90 |
€200 |
3-6 days |
* Any additional charges will be borne by the buyer.
Returns
- Incorrect product
If your order contains the wrong product, you can contact us within 10 days of delivery at shop@fratelliburgio.com , indicating your order number and the incorrect items. Our Customer Service team will contact you shortly to authorize the return (subject to photographs) and arrange a free pickup to exchange the product .
Otherwise, if you do not wish to proceed with the replacement, you will have the option of obtaining a refund for the undelivered product without having to return the incorrect one. A third option is a credit towards your next purchase.
If the customer ships the item to be returned at their own expense without contacting our Customer Service, we will not be able to refund the costs incurred and guarantee a refund or replacement of the items.
In the event of an exchange: we will schedule and dispatch a courier to collect the package within the timeframe agreed upon with the customer. The returned product must be repackaged in a box with the necessary protection to prevent damage during transport. The product inside must be intact and still sealed.
The return must clearly indicate the sender (customer's name, address, and email address) and the order number. The customer is responsible for any loss or damage to returned goods until they arrive at the warehouse.
No exchange or refund will be made for products returned incomplete, damaged, opened, or in a deteriorated condition and, therefore, unsellable.
Returns are only accepted for purchases made directly on fratelliburgio.com. For any further questions or special requests, please don't hesitate to contact our customer service team by emailing shop@fratelliburgio.com.
- Damaged product
If your order contains a damaged product, you can contact us within 10 days of delivery at shop@fratelliburgio.com, indicating your order number and the damaged items. Our Customer Service team will contact you shortly to authorize a refund for the affected product (subject to photographs).
Refunds
- When will I receive my refund?
The Fratelli Burgio team will verify the right to a refund on a case-by-case basis.
You will receive your refund using the same payment method used for the original purchase as soon as possible.
Please note that refund times may vary between different payment providers.
The refund will be free of charge and will only include the amount of the product or items you are returning.
The address of our operational headquarters is as follows:
Burgio Brothers since 1978
Rag.Soc. Edonè srl
C/da Cugno di Canne, 48
96014 - Floridia (SR), Italy
Tel. (+39) 0931923514
VAT number 01816340895
